An upset customer easily gets the attention of the customer service department, and the contact agent handling their situation has to do something to calm them down. The customer expects the agent to respond and say something; otherwise, things might get worse. Do you work in customer service in Italian and you don’t know what to say or do to such a customer? Your experience in customer service does not…

Everyone has heard the terms “cyber attack,” or “hacking,” but how do you protect your business from them when you had to jump to remote work so quickly? A cybercriminal now has multiple times more victims to target as companies and people transition to working through their own personal wifi, and devices.  User behavior analytics can be used to help prevent these attacks, but in order to stay ahead of…

The pandemic has caused a drastic increase in cyber-attacks since the beginning of the outbreak, meaning it has never been more crucial for businesses to take proactive steps to secure their data.  While IT professionals and service providers have been working hard to protect businesses from the threats, it is always recommendable to increase the level of security by implementing a multi-factor authentication system.  Here’s what you need to know…