The global pandemic has been a difficult situation for many businesses. Various groups have struggled to make ends meet as people stopped going places and spending money. It has also been tough for businesses to keep their regular operations moving, as many people have pivoted to working at home.
F.H. Cann & Associates is one such business that had to change during the pandemic. The Massachusetts-based group has spent more than twenty years offering financial management services to its clients.
The team has provided accounts receivable management support to help businesses balance their funds. But F.H. Cann & Associates needed to make some changes to make its business more effective and useful during the pandemic.
F.H. Cann & Associates has used the pandemic to change its service. The company has moved on to provide outsourced customer service solutions throughout the United States.
The team has gone from exclusively focusing on accounts receivable management over the years to managing more business-associated functions. The work provided by F.H. Cann & Associates has helped the company grow in size and become more viable.
Helping People Find New Jobs
One way how F.H. Cann & Associates used the pandemic to offer outsourced customer service support was by providing call center services to the Massachusetts Department of Unemployment Assistance. The team worked to help the newly unemployed in the commonwealth gain access to the benefits they deserved. They also helped people find new employment opportunities when available.
F.H. Cann & Associates knew at the start of the pandemic that it was a moment for the business to shift its focus. While it has been helping people with accounts receivable for years, they know that finances can be even more critical to manage during times of unemployment. Providing help for the Commonwealth of Massachusetts’ Unemployment hotline was essential to its work.
While the Commonwealth of Massachusetts is coming out of the pandemic, much of the state’s recovery has come from how well FHC has been helping people. FHC has done well in getting people to find new jobs and to explore various opportunities they can trust.
F.H. Cann & Associates Inc. has also helped people get access to vaccinations necessary for keeping the pandemic under control. FHC has provided help with the commonwealth’s effort to schedule vaccinations among Massachusetts residents who are at least 75 years of age.
F.H. Cann & Associates Inc. has been working with the Baker Administration to help provide access to vaccines. The work includes running a full customer service department to help schedule vaccination appointments. FHC trained more than three hundred representatives to provide support for people looking to get vaccinated.
FHC also assisted local governments throughout the commonwealth with their contact tracing services. The work includes communicating with people about possible coronavirus exposures. The effort has helped reduce the risk of further transmission.
The work that F.H. Cann & Associates Inc. has managed during the pandemic has been critical to its success. FHC is doing well in pivoting during the pandemic by providing more than accounts receivable help.
The team is also providing useful solutions for the community and to help people with various needs they may hold.