Top 25 Use Cases Examples of Intelligent Automation in 2023

Through the media, we are constantly being bombarded with stories of an automated future, where man is replaced with a machine. It is no wonder that the average worker is often intimidated by any push for automation. The reality is far tamer — the human worker is the one that benefits from the machine, and the machine cannot replace them.

• Firstly, for example, a sovereign government may not be willing or legally able to outsource the processing of tax affairs and security administration.
• For example, companies can use 32 percent fewer resources by using RPA with their “hire-to-rehire” processes such as benefits, payroll, and recruiting.
• Deep learning, on the other hand, is great at learning from large volumes of labeled data, but it’s almost impossible to understand how it creates the models it does.
• Intelligent Automation, in general terms, is about leveraging AI in combination with RPA for achieving end-to-end automation.
• Both cognitive automation and RPA are beneficial tools for a myriad of work processes ranging from simple rule-based processes (RPA) to more complex judgment-based processes (cognitive automation).
• Now, cognitive process automation (CPA) powers systems to take decisions midstream within any enterprise process without standard rules or coding, just like humans.

The insurance sector is just one vertical segment that’s taking advantage of CRPA technology to expedite the claims process. One company we’re working with told us their agents were making more than 650,000 outbound calls per year in their attempts to close short-term disability claims. These agents were making, on average, six call attempts to reach a claimant to get the required information needed to close the claim. This was a manual process that took three weeks and about $17 per call. If you wish to introduce intelligent automation into your business, we can help you pave the way toward your business’s digital transformation. Get in touch with us, and let’s explore the possibilities of transforming your Organization.

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If your organization stores information that may be personal, confidential or subject to regulations, you need to opt for a high-performing records management automation tool. And this is where cognitive automation plays a role in the success of highly automated mortgage automation solutions… As organizations begin to mature their automation strategies, demand for increased tangible value will rise and the addition of intelligent automation tools will be required. You immediately see the value of using an automation tool after general processes and workflows have been automated. With RPA adoption at an all-time high (and not even close to hitting a plateau), now is the time business leaders are looking to further automation initiatives.

Machine learning comes as a subset of AI that can solve problems by learning from data. As artificial intelligence technologies become more accessible, RPA is facing opportunities to overcome current limitations. If the system picks up an exception – such as a discrepancy between the customer’s name on the form and on the ID document, it can pass it to a human employee for further processing. The system uses machine learning to monitor and learn how the human employee validates the customer’s identity. Next time, it will be able process the same scenario itself without human input. Cognitive automation describes diverse ways of combining artificial intelligence (AI) and process automation capabilities to improve business outcomes.

What Automated Planning Can Do for Business Process Management

Overall, RPA and cognitive automation are transforming business processes and providing a range of benefits. By leveraging these technologies, businesses can improve their efficiency, reduce costs, and gain a competitive advantage. Additionally, while robotic process automation provides effective solutions for simpler automations, it is limited on its own to meet the needs of today’s fast-paced world.

So let’s break those use-cases down and analyze which AI technologies can be used to make it possible. Cognitive automation, metadialog.com on the other hand, is a knowledge-based approach. It can also remove email access from the employee to admin access only.

Cognitive Automation Technology Increases Customer Satisfaction

Natural language generation (NLG) is machine learning that automatically transforms data into written narratives that mimic human writing. NLG generates content from data using pre-defined templates, rule-based workflows, and intent-driven approaches. NLG technology gives business users access to extensive personalization, easy-to-understand data insights, and speed and scale of content creation. Example applications include business intelligence dashboards, personalized customer communications, individual client portfolio summaries and more. As a healthcare business professional, what are the biggest benefits of intelligent process automation to your business?

• For any organization, the employee onboarding and off-boarding process is often a tedious task that requires tremendous amounts of time, effort and resources.
• Processes that needed cognition hitherto only available among humans.
• Although Intelligent Process Automation leverages Machine Learning to avoid mistakes and breaks in the system, it has some of the same issues as traditional Robotic Process Automation.
• It can take anywhere from 9-12 months to automate one process and only works if the process and business logic stays the exact same.
• Other than that, the most effective way to adopt intelligent automation is to gradually augment RPA bots with cognitive technologies.
• As needs and talent proliferate, it may make sense to dedicate groups to particular business functions or units, but even then a central coordinating function can be useful in managing projects and careers.

Splunk has helped Bookmyshow with a cognitive automation solution to help them improve their customer interactions. Want to understand where a cognitive automation solution can fit into your enterprise? Here is a list of some use cases that can help you understand it better.

Industry-specific use cases

Here we will have an HCM or HRMS that keeps track of the employee, every time he/she shows up or doesn’t, needs leave, or who he/she reports to, or makes a claim for an expense incurred for the enterprise, etc. Now if that employee is in Sales he/she will also be connected to various sales-related processes like the number of leads generated, the volume of the sales funnel, targets, etc. With the rapid boom of big data, this RPA use case alone can drive significant improvements in productivity, as well as cost containment. Infopulse team helped the organization migrate large-sized data records from legacy systems and implement an RPA solution for automating standard data-related workflows. For instance, 80% of financial teams admit that they still need to use 3 or more disparate systems to obtain the required result and spend a lot of time on manual data cleansing.

• Cognitive RPA (CRPA) involves technologies such as natural language processing, machine learning and deep learning that take information already available in the enterprise to create models that lead to autonomous, cognitive-based decisions.
• To assure mass production of goods, today’s industrial procedures incorporate a lot of automation.
• Therefore, they are capable of handling more complex cognitive tasks and even end-to-end workflow execution.
• Buyers, used to ordering product on the basis of their intuition, felt threatened and made comments like “If you’re going to trust this, what do you need me for?
• There are also open-source players like Kantu, offering an alternative to the industry behemoths.
• Cognitive automation represents a range of strategies that enhance automation’s ability to gather data, make decisions, and scale automation.

When we combined E42 with AI we were able to build that cognition into enterprise systems and have created use cases ranging from AI assistants for employees to report generation for marketing insights. Rule-based, fully or partially manual, and repetitive processes are the prime contenders for RPA. Strategize which other elements of the process can be set on automatic execution or performed semi-manually — meaning an RPA assistant can be triggered by a human user for extra support. At the same time, assess the current gaps in workflows, which require switching from one system to another for obtaining data or input. To maximize efficiency, Chart Industries deployed a process automation vendor, Celonis. Using machine learning to identify patterns and irregularities, Celonis’s technology identifies business accounting processes and determines and performs the corresponding processes.

From AI algorithms to scalable business product

This is why it’s common to employ intermediaries to deal with complex claim flow processes. Let’s consider some of the ways that cognitive automation can make RPA even better. You can use natural language processing and text analytics to transform unstructured data into structured data. RPA replaces manual and repetitive work using automation tools like bots. IA introduces cognitive technologies like AI and computer vision into the mix to automate processes that formerly required human thought. While RPA works on a rules-based model, artificial intelligence and deep learning provide judgement-based recommendations, going deeper and bringing a new level of automation to your business processes.

Due to the extensive use of machinery at Tata Steel, problems frequently cropped up. Digitate‘s ignio, a cognitive automation technology, helps with the little hiccups to keep the system functioning. The cognitive automation solution looks for errors and fixes them if any portion fails.

What Robotic Process Automation and Cognitive Automation Can’t Do

By utilizing AI, businesses aim to create systems capable of learning and reasoning like human beings. Enables enterprises to prescribe and predictively analyze data faster than people, make intelligent decisions, and improve the user experience. Robotic Process Automation (RPA) and Cognitive Automation are two powerful technologies that are transforming the workplace. RPA is a form of automation that allows computers to complete tasks that are normally done by humans. Cognitive Automation, on the other hand, is a branch of Artificial Intelligence (AI) that uses machine learning, natural language processing, and decision-making algorithms to enable machines to think and learn like humans. By leveraging RPA and cognitive automation, businesses can improve the efficiency of their processes and save time.

When contemplating automation, we’re inclined to think about industrial processes and machinery. While a good example, remember that automation solves not only blue-collar labor issues, it also solves the white-collar variety. The last ten years saw the emergence of new technology aimed at automating clerical processes. You now can streamline and automate your business more efficiently and cost-effectively in a time where every company is striving to get lean and mean. With so many unknowns in the market, profitability and client retention are the goals of nearly every business leader right now.

Leverage Continuous Intelligence Capabilities

This means that apart from creating better employee experiences at lower costs you can actually integrate data silos and start generating great insights. So far the E42 CPA platform has successfully integrated with various intranets, Whatsapp, HTML pages, Workday, Slack, Skype, Skype for business, Teams, and various other chat and collaborative platforms. There are over 180 processes currently being automated using the platform. Processes that needed cognition hitherto only available among humans.

The UIPath Robot can take the role of an automated assistant running efficiently by your side, under supervision or it can quietly and autonomously process all the high-volume work that does not require constant human intervention. There are hesitations among various workforce groups that such automation will reduce employment opportunities if businesses start replacing humans with robots. Such RPA solutions are supervised by their human operators and work in the front end of a business. For example, customer service bots, ticketing bots, Excel bots, content annotation bots, etc.

Recently, Salesforce announced Einstein Voice, an AI-powered back-end to its robust CRM system with a voice command UI, a la Alexa, on the front end. While digital transformation continues to renew legacy systems and operations, the cognitive enterprise represents the next phase of enterprise evolution. However, companies continue to struggle to keep their promise on each order. They deal with high levels of uncertainty and variability, from supply shortages to inventory management to logistical challenges.

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